eevip Privacy Policy – Your Data, Handled with Care

When you register for an account on eevip, we collect personal details such as your name, date of birth, email address, and mobile number. During the verification process, we may also request a government-issued ID or other supporting documents to confirm your identity in line with applicable regulations in the Philippines. When you make deposits or withdrawals, we collect transaction data including payment method details, amounts, and timestamps — though we do not store full card numbers or mobile wallet PINs. We also collect technical data automatically when you use our platform, such as your device type, browser, IP address, and session activity. This technical data helps us keep the platform secure, detect unusual activity, and improve the overall experience for players. If you contact our support team, we keep a record of that communication to help resolve your concern and improve our service. All data collection is limited to what is necessary for the purposes described in this policy.

The personal information you provide is used primarily to operate and manage your eevip account, process your transactions, and verify your identity as required by law. We use your contact details to send you important account notifications — such as deposit confirmations, withdrawal updates, and security alerts — and you cannot opt out of these essential communications. Your gaming activity data is used to monitor for responsible gaming concerns and to detect any patterns that may indicate fraudulent or abusive behaviour on the platform. Technical and session data helps our team identify and fix bugs, optimise platform performance, and ensure a smooth mobile experience for players across the Philippines. We do not use your personal data to build advertising profiles or sell your information to third-party marketers under any circumstances. Where required by Philippine law or a valid legal order, we may be obligated to disclose certain information to regulatory or law enforcement authorities. Any use of your data beyond what is described here will only happen with your explicit consent.

eevip does not sell, rent, or trade your personal information to any third party for commercial purposes. We may share limited data with trusted service providers who help us operate the platform — for example, payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party partners we work with are contractually required to handle your data securely and in accordance with applicable data protection standards. In cases where we are legally required to disclose information — such as in response to a court order or a request from a Philippine regulatory authority — we will comply with that obligation while taking reasonable steps to protect your interests. If eevip undergoes a business restructuring or change of ownership, your data may be transferred as part of that process, and you will be notified in advance. We do not share your data with other players or make any personal information publicly visible on the platform. Your privacy is a core part of how we operate, not an afterthought.

We use industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, so your login credentials and payment details are protected in transit. Access to personal data within our organisation is strictly limited to staff members who need it to perform their job functions, and all such access is logged and monitored. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights or interests, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain and remediate the incident. While no online platform can guarantee absolute security, we are committed to maintaining the highest practical standards to safeguard your information. If you suspect any unauthorised activity on your account, please contact our support team immediately so we can investigate and act quickly.

We retain your personal information for as long as your account remains active and for a reasonable period afterwards to comply with our legal and regulatory obligations in the Philippines. Transaction records and identity verification documents are typically kept for a minimum of five years following account closure, in line with anti-money laundering requirements applicable to gaming platforms. Communication records with our support team are retained for a shorter period unless they are relevant to an ongoing dispute or investigation. Once the applicable retention period has passed, we securely delete or anonymise your personal data so that it can no longer be linked back to you. If you request the deletion of your account, we will process that request promptly, subject to any legal obligations that require us to retain certain records. We do not keep your data longer than necessary, and we review our retention practices regularly to ensure they remain appropriate. If you have questions about how long specific types of data are kept, you are welcome to reach out to our support team for clarification.

As a player based in the Philippines, you have the right to access the personal information we hold about you and to request a copy of it at any time. You may also ask us to correct any inaccurate or incomplete data on your account, and we will update our records promptly upon verification. If you believe we are processing your data in a way that is not justified or proportionate, you have the right to object and to request that we restrict our use of your information while we review your concern. You may request the deletion of your personal data, subject to any legal retention requirements that prevent us from doing so immediately. If you have given us consent for a specific use of your data — such as receiving promotional communications — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. We aim to respond to all data rights requests within a reasonable timeframe, and we will keep you informed of our progress. To exercise any of these rights, please contact our support team with your account details and a clear description of your request.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the services we offer on eevip. When we make significant changes, we will notify you through a notice on our platform or via the contact details associated with your account, giving you the opportunity to review the updated policy before it takes effect. The date at the top of this page will always reflect when the policy was last revised, so you can easily check whether anything has changed since you last read it. We encourage you to review this page periodically, especially before making any significant account decisions. Continued use of the eevip platform after a policy update constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact our support team to discuss your options. Your trust matters to us, and we are committed to being transparent about how this policy evolves over time.